Pradeep Kumar Dani

US Patent:

20090060165, Mar 5, 2009

Filed:

Sep 18, 2007

Appl. No.:

11/856817

Inventors:

Pradeep Kumar Dani - Suwanee GA, US
Raymond Gerber - Duluth GA, US

International Classification:

H04M 3/00

US Classification:

37926513

Abstract:

A system () and method () for routing customer transaction requests, such as electronic installment loan applications () is provided. The routing facilitates efficient workflow between a plurality of customer service centers () by generating a number within a predetermined range and associating it with the incoming customer transaction request. Each customer service center () has associated therewith a subset range of the predetermined range. A queue item builder () builds a queue item by querying a database () to determine to which customer service center () the customer transaction request is to be sent based upon the number and the subset ranges associated with each customer service center (). A routing module () then directs the customer transaction request to the proper customer service center ().