Mecklenburg county dept social services - Charlotte, NC
Aug 2006
Position:
Administrative assistant/customer service case manager
Education
School / High School:
Fayetteville Tech Community College- Fayetteville, NC
2003
Specialities:
biology
Skills
Extensive customer care • experience with Microsoft Word • Outlook • Power Point • Excel • Government computerized systems • Multiple internet resources services. In... • Organizing • filing and distributing mail and paperwo... • tactful and professional call handling a...
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Mecklenburg County Dept Social Services Charlotte, NC Aug 2006 to Nov 2011 Administrative Assistant/Customer Service Case ManagerJC Penney Fayetteville, NC Sep 2005 to Jul 2006 Cashier/Customer ServiceWendy's Fayetteville, NC Feb 2005 to Sep 2005 Cashier/Customer Service/All PositionsSonic Drive-In Erwin, NC Nov 2001 to Jul 2003 Cashier/Customer Service/All positions
Education:
Fayetteville Tech Community College Fayetteville, NC 2003 to 2005 biologyTriton High School Greensboro, NC 1999 to 2003 High School diploma
Skills:
Extensive customer care, experience with Microsoft Word, Outlook, Power Point, Excel, Government computerized systems, Multiple internet resources services. Information management, Organizing, filing and distributing mail and paperwork. Polite, tactful and professional call handling and multiple line phone system skills. Able to deal with extensive call volumes while keeping a very pleasant professional tone. Great decision making skills but able to show full support for chain of command.