Andrew R Mondt

Autonomous Vehicle Trainer

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Location:

2547 Somerset Dr, Belmont, CA 94002

Industry:

Consumer Services

Work:

Shell Vacations Hospitality - Chicago, IL since Jul 2010
Client Relationship Specialist / Corporate Trainer
Chi-Town Squares 2008 - 2010
Events Coordinator
Carlson Wagonlit Travel - Greater Chicago Area Aug 1994 - Dec 2008
VIP International Travel Counselor
American Airlines - Greater Chicago Area 1991 - 1994
International Customer Service

Education:

Skills:

Customer Service
Hotels
Customer Satisfaction
Sales
Training
Hospitality
Team Building
Contract Negotiation
Hotel Booking
Call Centers
Travel Management
Event Planning
Event Management
Team Leadership
Resorts
Hospitality Management
Microsoft Office
Business Travel
Hospitality Industry
Strategic Planning
Microsoft Word
Meeting Planning
Customer Relationship Management
Travel Arrangements
Crm
International Travel
Tourism
Dispute Resolution
Project Planning
Microsoft Excel
Project Management
Corporate Training
Convention Services
Timeshare
International Traveler
Travel
Social Media
Time Management

Interests:

Civil Rights and Social Action
Human Rights
Poverty Alleviation

Languages:

German
French

Awards:

Kudos of The Month
Shell Vacations Club
"Kudos" are voluntary positive customer feedback regarding their experiences with an employee. The Kudos of the Month award was granted to the employee that had the highest levels and volume of positive feedback. I received the honor multiple times.
Accent on Excellence
Shell Vacations Club
The Accent on Excellence was a quarterly award granted to the employee that excelled in his or her position. The criteria included work volume, quality feedback from clients, attendance, internal audits of job performance, etc. I received the award twice.
Employee of the Month
Shell Vacations Club
I was granted this honor in acknowledgement for my work on launching and training a call center with 100 new hire employees. The goal was to ensure that clients were not aware that they were calling new staff in a new center. I take great pride in having reached that goal.
Yellow Rock Award
Chi-Town Squares
The Yellow Rock Award is granted yearly by Chi-Town Squares for dedication to the organization. I had chaired committees that helped organized a weekend convention with 100 attendees as well as an international convention with over 1000 attendees. I was also on the board of directors.