Ian Joel Hakenson

Operations Project Manager

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Location:

11818 97Th Ln northeast, Kirkland, WA 98034

Industry:

Information Technology And Services

Work:

Lighthouse eDiscovery - Seattle since May 2013
2nd Shift Production Operations Supervisor
Western Governors University since Oct 2012
Student
VMC/Microsoft Mar 2013 - May 2013
Senior Advocacy Supervisor
VMC/Microsoft - Redmond Nov 2011 - Jul 2012
Operations Manager
VMC/Microsoft - Redmond, WA Jun 2011 - Nov 2011
Team Lead Manager

Education:

Kaplan University 2008 - 2011
None, IT-Programming & Software Development TLG Learning 2009 - 2009
IT Certifications, CompTia A+, N+, and MCDST City College of San Francisco 2002 - 2008
None, General Education University of Wisconsin-Madison 1999 - 2000

Skills:

Software Documentation
Management
Troubleshooting
Team Leadership
Customer Service
Quality Assurance
Customer Satisfaction
Data Analysis
Budgets
Sharepoint
Windows
Security
Microsoft Office
Time Management
Training
Leadership
Technical Support
Program Management
Vendor Management
Office Administration
Budget
Microsoft Exchange
Databases
Coaching
Problem Solving
Staff Development
Strategic Thinking
Ethics
Organization and Prioritization Skills
Client/Vendor Relations
Creative Thinking
Resourcefulness
Technical Staff Management
Presentations
Interpersonal and Business Communication
Decision Making
Prioritization
Multi Tasking
Organization
Adaptability
Highly Detail Oriented
Solution Development
Program Development
International Relations
Call Center
Call Centers
Process Improvement
Project Planning
Crm
Software Installation
Search Engine Optimization
Software Development Life Cycle
Scrum
Agile and Waterfall Methodologies
Project Management
Office 365
Itil

Languages:

English

Certifications:

Mcdst
Comptia A+
Comptia Net+
Comptia Project+
Ciw Web Foundations Associate
Ciw Web Design Specialist
Ciw Database Design Specialist
Ciw Javascript Specialist
Mta Database Fundamentals

Ian Hakenson Seattle, WA

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Work:

Lighthouse eDiscovery

May 2013 to 2000
2nd Shift Supervisor VMC
Redmond, WA
Nov 2011 to Jul 2012
Operations Manager VMC
Redmond, WA
Jun 2011 to Nov 2011
Team Lead Manager VMC
Redmond, WA
Aug 2010 to Jun 2011
Team Manager VMC
Redmond, WA
May 2010 to Aug 2010
Team Lead VMC
Redmond, WA
Dec 2009 to May 2010
Tier II Support Engineer Archstone Fox Plaza
San Francisco, CA
2006 to 2009
Community Manager Grubb & Ellis
San Francisco, CA
2006 to 2006
Property Manager Williams-Sonoma, Inc
San Francisco, CA
2005 to 2006
Control Buyer Under the Sun Florist
San Francisco, CA
2004 to 2005
Store Manager Equity Office Properties
San Francisco, CA
2004 to 2004
Property Manager Jones Lang LaSalle
San Francisco, CA
2002 to 2004
Assistant Property Manager

Education:

Western Governors University
Seattle, WA
2012 to 2016
IT - Software Development Technology Learning Group (TLG)
Seattle, WA
2009 to 2009
MCDST, CompTIA A+ and Net+ in Desktop Support Kaplan University
San Francisco, CA
2008 to 2009
Programming

Skills:

Training, Client/Vendor Relations, Staff Management, Office Administration, Data Analysis, Presentations, Interpersonal and Business Communication, Budget, Problem Solving, Decision Making, Prioritization, Multi Tasking, Organization, Strategic and Creative Thinking, Resourcefulness, Ethics, Adaptability, Time Management, Detail Orientation, Solution Developement, Quality Assurance, Program Development, Customer Service