Zoila Pinzas

Zoila Pinzas Fontana, CA

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Work:

Joanns Fabrics and Crafts
Corona, CA
Jul 2003 to May 2014
Store manager Joanns Fabrics and Crafts
Hacienda Heights, CA
Apr 2000 to Jul 2003
Store manager Fabric King
Hacienda Heights, CA
Dec 1998 to Apr 2000
Assistant store manager Fabric King
Hacienda Heights, CA
Feb 1996 to Dec 1998
Merchandise manager

Education:

Skills:

. Managed store processes to company standards including freight flow, merchandise presentation, reconciliation of all sales, cash flow and inventory controls by deadline. . Managed the execution of company initiatives such as discount programs for teachers, students and nonprofit organizations and organized in- store craft demos to raise children's interest in crafts. . Analyzed dashboard, shrink and profit and loss reports to effectively identify trends and opportunities. Reviewed average tickets and items per transaction daily report to set goals to sell must have" items. . Provided direction and support to store personnel regarding customer service by promoting the FAST acronym: Friendly greeting, Ask what are you making, Sell one more item and Thank customer for coming to the store. . Led daily huddle meetings to make team members aware of good sellers items and areas of opportunities to direct attention to stock levels, signage and recovery issues. . Utilized daily store tour as a tool to guide Managers on Duty to identify tasks, assigned to team members and follow up for completion. . Made high quality customer service a priority and instilled a sense of urgency among team members when responding to customers service issues. Reviewed customer service satisfaction surveys and resolved customer issues quickly by calling the customer personally. . Managed store shrink to 1.3% of total yearly sales by directing the MODs to walk shrink areas hourly, follow the company's Green Dot program (which allows no more than two items in the peg hook) and created a lock key system on high priced items which was approved and deployed to the rest of the stores. . Responsible for selecting, interviewing, hiring and training store team members. Completed annual performance evaluations. Kept a low employee turnover by inspiring strong work ethics and acknowledging accomplishments. The majority of the team members had a 5-year tenure. . Processed weekly work schedules base on store needs and staff availability as well as daily payroll efficiently. . Underwent annual audits that evaluated the store's performance in the areas of cash, custom business, loss prevention, receiving procedures, and payroll and inventory controls. Passed all audits with scores of 95% and above. Received appreciation awards and companywide recognition via the company's intranet. . Executed promotions, sale events and corporate programs to increase sales and profitability. Ensured merchandising programs, planograms, signing, inspirational samples, seasonal sets were set to store standards. . Maintained the safety and security of team members and customers. Created awareness in the use of ladders and cutters, proper lifting, keeping aisles clear of obstacles, etc. as a daily safety practice, which allowed for an accident-free store. . Oversaw two store remodels while keeping store open and profitable. Work with retrofit company and subcontractors to ensure fixtures, panels, shelves, lighting, cash register system, etc. were build to the companys expectations and per dateline