Telerx since Dec 2012
Account Director
TMG Health - Dunmore, PA Nov 2011 - Dec 2012
Senior Manager, Production Support
Tri State Financial, Inc. May 2010 - Nov 2011
Manager
Network Solutions 2002 - 2010
Business Operations Manager
Corporate Express 1999 - 2002
Account Manager
Skills:
Call Centers Vendor Management Process Improvement Customer Satisfaction Leadership Customer Service Customer Experience Call Center Team Leadership Workforce Management Business Analysis Performance Management Crm Business Process Improvement Quality Assurance Cross Functional Team Leadership Operations Management Outsourcing Customer Retention Training Customer Relationship Management