Look.listen.be
Owner
Initiatives Three Apr 1996 - Apr 2002
Co-Founder and Executive Vice President
Telespectrum Worldwide Aug 1988 - Apr 1996
Vice President Consulting; Director Training
Wirtz Consulting Sep 1986 - Aug 1988
Trainer and Developer
Education:
The University of Alabama 1984 - 1986
Masters, Master of Arts, Communication
Towson University 1980 - 1984
Bachelors, Bachelor of Science, Communications
Skills:
Coaching Quality Control Call Center Operational Efficiency Leadership Development Call Centers Training Management Program Management Team Building Consulting Customer Satisfaction Sales Executive Coaching Customer Service Leadership Strategy Executive Management Change Management