PRC, LLC 2004 - 2007
VP of Operations
Zenta 2003 - 2004
VP of Operations, Mumbia India
Multi Channel Communications Inc. 2002 - 2003
Director of Program Implementation, Toronto Ontario
TeleTech 1994 - 2000
Director of Program Implementation
Education:
Pratt Institute 1982 - 1986
BFA, Art Direction, Art History, Graphic Design
Skills:
Call Center Process Improvement Management BPO Leadership CRM Workforce Management Vendor Management Customer Satisfaction Outsourcing Strategic Planning Business Strategy Operations Management Contact Centers Budgets Performance Management