TeleTech since Sep 2002
Director
Forden Financial 2002 - 2012
Owner
MCI Telecommunications 1988 - 2002
Sr Manager
Education:
University of California, Los Angeles 1980 - 1983
Skills:
Strategy Outsourcing Leadership Vendor Management Call Center Program Management Contact Centers Call Centers Crm Inbound Marketing Management Customer Experience Customer Retention B2B Process Improvement Bpo Professional Services Back Office Telecommunications Business Process Improvement Workforce Management Cross Functional Team Leadership Cloud Computing Customer Relationship Management Team Leadership New Business Development Service Delivery Change Management Customer Satisfaction Performance Management Operations Management Business Process Outsourcing Business Process Avaya Business Development Ivr Managed Services Team Management Saas Offshoring Executive Management Lead Generation Enterprise Software Voip Integration Training
Interests:
Sailing Skiing Rock Climbing
Certifications:
Salesforce.com Administrator Salesforce.com Service Consultant Six Sigma Greenbelt Project Management Professional Salesforce Accredited Sales Professional (Su16) Pmi Pmp Pmi Agile Certified Practitioner (Pmi-Acp) Salesforce Platform Basics Badge Salesforce.com Project Management Institute Salesforce Trailhead Salesforce
TeleTech Dallas, TX 2006 to 2014 Director, Sales EngineeringTeleTech Dallas, TX 2002 to 2006 Director, Global Business OperationsMCI Denver, CO 1999 to 2002 Senior Business Manager
Education:
University of California Los Angeles, CA Bachelor of Arts in Psychology
Youtube
Bring him home. - Les Miserables
Jack singing at his voice recital.
Duration:
3m 16s
Jack 2018 Honors Choir Solo
Jack thought the accompanist played too fast and you can see him smili...
Duration:
5m 34s
Wizard of OZ - Jasper High School
Tinman scene.
Duration:
6m 25s
Todd Sucherman Hears "Rope" By Foo Fighters O...
If Foo Fighters invited Styx's Todd Sucherman to take the drum throne ...
Duration:
11m 4s
TikTok Psychic Uses Idaho Murders to Falsely ...
This video answers the question: Can I analyze case of Ashley Guillard...
Duration:
16m 23s
How Online Dating Has Changed the World
Let's talk about how massively dating has changed in the last 20 years...
Duration:
10m 4s
Close My Eyes Forever - Cover by Todd Hoffman...
Close My Eyes Forever - Cover by Todd Hoffman and Heidi Grisham.
Duration:
4m 43s
How To Never Run Out Of Things To Say - Verba...
I love words... and my game reflects that. I'm firmly of the belief th...