Cactus Consulting Group
Founding Partner and Principal Consultant
American Airlines 2013 - 2018
Vice President, Customer Experience  Global Reservations
Us Airways 2010 - 2013
Vice President, Customer Experience  Contact Centers
Us Airways 2006 - 2010
Managing Director, Customer Planning and Strategy
Us Airways 2004 - 2006
Senior Director, Operations Planning and Support
Education:
Arizona State University 1994 - 1996
Master of Business Administration, Masters, Economics
University of Wisconsin - Stevens Point 1984 - 1988
Bachelors, Bachelor of Science, Finance
Skills:
Customer Service Leadership Strategic Planning Contact Centers Customer Experience Management Revenue Management Operations Management Management Consulting Merger Integration Growth and Scaling of High Transaction Volume Businesses Customer Experience Solutions Strategic and Conceptual Thinker Analytical Problem Solver Risk Mitigator Constructive Team Player Compassionate Leader Natural Influencer Active Listener
Certifications:
Certificate In Director Education Certificate of Training Certificate of Training In Family Disaster Assistance
Vp, Global Reservations And Customer Planning - Recently Retired
American Airlines
Vp, Global Reservations and Customer Planning - Recently Retired
Education:
Deerfield High School
Loyola University Chicago
University of Wisconsin - Steven Point
Arizona State University
Arizona State University - W. P. Carey School of Business
Master of Business Administration, Masters
Witherspoon and fellow reservoir keeper Tim Lindemann frantically checked the Madigan and Frey dams for cracks, leaking pipes and other irregularities after the quake, but could find nothing. Subsequent inspections by the California Department of Water Resources dam safety division of the seven rese