Ally Financial Inc. since Jun 2008
Service Operations Manager
Sears Holdings Corporation 2001 - May 2008
Team Manager
Kmart 1998 - 2001
Technical Specialist
General Motors May 1996 - Dec 1997
Systems Engineer
Interautomation Sep 1995 - Apr 1996
Systems Engineer
Education:
University of Michigan 1997 - 2002
MS, Computer Engineering
Wayne State University 1994 - 1996
BSC, Electrical/Electronic Technology
Abubakar Tafawa Balewa University 1984 - 1992
BSC Eng, Electrical & Electronics
Skills:
Itil It Strategy Vendor Management Process Improvement Integration Data Center It Service Management Management Program Management Team Leadership Requirements Analysis It Management Cross Functional Team Leadership Outsourcing Visio Team Building Enterprise Architecture Sdlc Business Process Improvement Service Delivery Governance Servers Business Analysis Troubleshooting It Operations Project Management Infrastructure Enterprise Software Metrics Strategy System Deployment Networking Unix Technical Support Systems Management Operations Management Data Analysis Information Technology Business Intelligence Sla Project Planning Testing People Management Business Process Project Portfolio Management Service Management Pmo It Governance Process Engineering
Interests:
Professional Networking International Travel Human Rights Economic Empowerment Environment Education Science and Technology Strategic Planning Disaster and Humanitarian Relief Itil Processes and Methodologies Organizational Development Digital Photography Arts and Culture
Languages:
Malayalam English
Certifications:
Exin Itil V3 Foundation Microsoft Operations Framework