Fidelity Investments - Merrimck, NH since Jun 2011
Director, HW Business Analysis
ACS HR Solutions, LLP May 2009 - Jun 2011
Account Manager
Fidelity Investments 2006 - Dec 2008
Lead Implementation Manager
Fidelity Investments 2004 - 2006
Product Rollout Manager
Fidelity Investments 2001 - 2004
Service Integration Manager
Education:
Suffolk University - Sawyer School of Management 2012
Master of Business Administration (MBA), Business Administration
Syracuse University - Martin J. Whitman School of Management 1994
BS, Finance
Skills:
Crm Strategy Business Analysis Leadership Cross Functional Team Leadership Process Improvement Project Management Analysis Vendor Management Software Documentation Management It Management Team Management Project Planning Human Resources Call Centers Strategic Planning Business Process Improvement Financial Services Relationship Management Customer Satisfaction
Aug 2011 to 2013 Director, Business Analysis - Workplace Investing (WI) OperationsACS, A XEROX COMPANY Boston, MA 2009 to 2011 Service Delivery Manager - dbConnect/hwConnectHuman Resources Services Company
2006 to 2008 Lead Implementation ManagerFIDELITY INVESTMENTS Merrimack, NH 1995 to 2008 Offers investment managementHealth Management Center