Over ten years of customer service and c... • Monetary and credit card account collect... • Accounts payable and receivable (Creatin... • Reconciliations • Preparation of bank deposits) Customer s... • Problem diagnosis • recognition • research and resolution • Creating reports • Complaint resolution • Product recommendation and Customer foll... • Intermediate in MS Office suite XP and V... • Intermediate in Internet Explorer versio... • Experienced use of word processing softw... • Adobe Reader 7.0 and Acrobat Reader 6.0 • Axapta and North Carolina EVR (NCDMVsoft... • 000 keystrokes; numeric) • Over ten years experience with phone swi... • Call routing and forwarding and previous... • Other general office experience includes... • printers • fax machines and scanners
Dec 2012 to 2000 HVAC Service Coordinator/ Payroll SpecialistApple One/ Lake Norman Infiniti Cornelius, NC Sep 2012 to Nov 2012 Title Clerk/ Accounting ClerkThe CSI Companies/ CIT Group Charlotte, NC Nov 2010 to Apr 2012 Lockbbox AssociateCNAC Finance/ JD Byrider Automotive Charlotte, NC Apr 2008 to Jul 2009 Accounting/ Title Clerk
Education:
University of Phoenix Online Charlotte, NC 2011 to 2015 BA in Business Administration
Skills:
Over ten years of customer service and cash handling experience including but not limited to: Customer billing and crediting, Monetary and credit card account collections, Accounts payable and receivable (Creating and posting journal entries for general ledger accounts, Reconciliations, Preparation of bank deposits) Customer surveying, Problem diagnosis, recognition, research and resolution, Creating reports, Complaint resolution, Product recommendation and Customer follow-up, Intermediate in MS Office suite XP and Vista (Word and Excel) and Outlook, Intermediate in Internet Explorer versions 6.0 and 5.5, Experienced use of word processing software such as, Adobe Reader 7.0 and Acrobat Reader 6.0, Axapta and North Carolina EVR (NCDMVsoftware)Moderate data entry skills (35 wpm; alpha and 13,000 keystrokes; numeric), Over ten years experience with phone switchboard using proper conversation skills (up to 10 lines with 125 extensions), Call routing and forwarding and previous use of overhead pagers and message centers, Other general office experience includes: Filing and use of photocopiers,printers, fax machines and scanners
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