Securus Technologies since Feb 2008
Lead NOC Technician
Architel Jan 2006 - Feb 2008
Project Lead
Fedex KInkos Aug 2005 - Dec 2005
Tier 2 Support
Microsoft Corporation Jan 1999 - Nov 1999
Customer Service Representative
Education:
Northlake College 2007
CIT
Skills:
Troubleshooting Technical Support Active Directory Windows Server Networking Training Servers Tcp/Ip Network Administration Switches Telecommunications Management Cisco Technologies Customer Service Software Documentation System Administration Routers Technical Writing Internet Protocol Suite Windows Solarwinds Orion Cisco Ios Zabbix Nagios