Skills:
Technical Support Analyst: Hardware, software, utility, and application installation/removal, ghosting/configuring/setup of new workstations, and troubleshooting. Intermediate skill level in Microsoft Windows OS - XP, 2K, NT 4.0 and some Vista, Windows 7 Beta/RC/RTM testing and evaluation, Microsoft Office Suite, Linux, and Mac OS. Intermediate skill level in Active Directory and account management from the Desktop environment, and well as add/removal of computers to the Domain as required during new project roll-outs, and maintenance. Extensive use of LANDesk, SCCM and other remote methods, and provide 24-48 hour turnaround on all support and repairs as well as contact vendors to schedule field warranty service for end users. Maintain and service HP printers (LaserJet and DeskJet), fax machines, and Xerox brand copiers. Primary tier 2 and 3 level support for Sales Force laptops, VPN software and account management, home wireless network equipment, desktops, and printers. Deployment of job specific software, as well as training and configuration for the end user. Secondary support for the Helpdesk (Tier 1) as needed, including direct assistance for first level close issues. Project coordination for large and small hardware and software roll-outs/refresh, and conferences. Mailroom/Imaging/Copy Clerk Mail/Shipping/Receiving using FedEx online ship and ClipperShip, UPS WorldShip, US Postal Service, and other non-internet/direct connect overnight and mail services. Clerical imaging utilizing Toshiba and Kodak document scanners with proprietary software to store documents in a FileNet Imaging database. Provide secondary Alpha/numeric data entry support for the storage process. Office Services Coordinator - Customer Service Maintain and coordinate all office services, including, but not limited to office supplies, office equipment service, and distribution of security items such as keys, key cards, and security alarm codes. Customer service and maintenance of accounts, sales orders, manufacturer rebates, refund issues, Internet website issues, and research in a call center environment.