48 Monroe St, Honeoye Falls, NY 14472 • 585-582-6358
Lake Placid, NY
Hoffman Estates, IL
North Ridgeville, OH
136 Vineyard Rd, Avon Lake, OH 44012
Mendon, NY
N Ridgeville, OH
Work
Company:
Crowne plaza resort & golf club
2010
Position:
Guest services manager
Education
School / High School:
Kent State University
2002
Specialities:
MBA
Name / Title
Company / Classification
Phones & Addresses
Scott Burslem Non-fuel Analyst
TRAVELCENTERS OF AMERICA Gasoline Service Station General Auto Repair Eating Place · Auto and Home Supply Stores · Diesel Fuel & Gasoline Full Service Restaurants Coffee Shop Truck Repair & Maintenance and Roadside Repair Services · Truck Stops
24601 Ctr Rdg Rd, Westlake, OH 44145 255 Washington St STE 210, Newton, MA 02458 440-808-9100, 440-808-3254, 440-808-3316, 440-808-3020
Resumes
Guest Services Manager At Crowne Plaza Resort & Golf Club Lake Placid
Guest Services Manager at Crowne Plaza Resort & Golf Club Lake Placid
Location:
Lake Placid, New York
Industry:
Hospitality
Work:
Crowne Plaza Resort & Golf Club Lake Placid - Lake Placid, New York since May 2010
Guest Services Manager
TravelCenters of America Jan 2005 - May 2010
Other Income Manager
TravelCenters of America Jan 2006 - Jan 2007
Non Fuel Program Manager
TravelCenters of America Apr 2003 - Dec 2005
Non-Fuel Analyst
TravelCenters of America Jan 1999 - Jan 2005
Accountant / Financial Analyst
Education:
Kent State University 2000 - 2002
MBA, Business Administration and Management, General
Kent State University - Graduate School of Management 2000 - 2002
MBA, Executive
State University of New York College at Fredonia 1993 - 1997
BS, Accounting
Skills:
Customer Service Accounting Management Project Management Customer Experience Customer Engagement Training SAP Opera Hotels Hospitality Customer Satisfaction P&L Analysis Financial Analysis Hospitality Industry Income Statement Microsoft Office Microsoft Excel Microsoft Word PowerPoint WiFi Hotel Management Account Reconciliation Front Office Sales
Awards:
Torchbearer IHG - Crowne Plaza We were honored with the recognition of Torchbearer by Crowne Plaza for having one of the six top overall satisfaction for all Crowne Plazas in the United States by our customers.
Crowne Plaza Resort & Golf Club Lake Placid - Lake Placid, New York since May 2010
Guest Services Manager
TravelCenters of America Jan 2005 - May 2010
Other Income Manager
TravelCenters of America Jan 2006 - Jan 2007
Non Fuel Program Manager
TravelCenters of America Apr 2003 - Dec 2005
Non-Fuel Analyst
TravelCenters of America Jan 1999 - Jan 2005
Accountant / Financial Analyst
Education:
Kent State University 2000 - 2002
MBA, Business Administration and Management, General
Kent State University - Graduate School of Management 2000 - 2002
MBA, Executive
State University of New York College at Fredonia 1993 - 1997
BS, Accounting
Skills:
Management Customer Satisfaction Budgets Customer Service Sales Marketing Training Leadership Accounting Income Statement Analysis Team Building Project Management Time Management Strategy Microsoft Excel Microsoft Office Contract Negotiation Customer Engagement Sap P&L Budgeting Financial Analysis Microsoft Word Account Reconciliation Hotels Hospitality Powerpoint Customer Experience Opera P&L Analysis Wifi Hospitality Industry Hotel Management Front Office P&L Management
Interests:
Children
Languages:
English
Awards:
Torchbearer IHG - Crowne Plaza We were honored with the recognition of Torchbearer by Crowne Plaza for having one of the six top overall satisfaction for all Crowne Plazas in the United States by our customers.
2010 to 2000 Guest Services ManagerTravelCenters of America Westlake, OH 2007 to 2010 Other Income ManagerTravelCenters of America Westlake, OH 2003 to 2006 Non-Fuel AnalystTravelCenters of America Westlake, OH 1999 to 2005 Accountant / Financial AnalystTravel Ports of America Rochester, NY 1997 to 1999 Accountant / Internal Auditor
Education:
Kent State University 2002 MBAUniversity of New York Fredonia, NY 1997 BS in Accounting
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