American Express
Business Systems Analyst
American Express Apr 1980 - May 2011
Team Leader- Supervisor
Skills:
Credit Cards Payments Re Engineering Relationship Management Customer Experience Financial Services Change Management Leadership Call Centers Business Analysis Management Business Process Improvement Vendor Management Process Improvement Call Center Business Requirements Sdlc Analytics Banking Time Management Certified Scrum Master Csm Cross Functional Team Leadership Risk Management Six Sigma Analysis Process Management Loyalty Marketing Customer Retention Retail Banking Business Transformation Program Management Bpo Business Process Re Engineering Payment Systems Strategic Partnerships Data Analysis Quality Assurance Electronic Payments Portfolio Management Credit Process Engineering Product Management Executive Management Mis Strategy Finance Crm User Acceptance Testing Pmo Contact Centers