Greatcall Jun 2008 - Sep 2011
Manager, Training
Greatcall Jun 2008 - Sep 2011
Director, Training and Quality Assurance
Kemper Jun 2003 - Jun 2008
Customer Service Supervisor
Arrowhead General Insurance Agency Sep 2001 - Jun 2003
Customer Service and Underwriter
Arnel Property Management May 2001 - Sep 2001
Assistant Manager
Education:
Fullerton College 1999 - 2003
Fullerton College;;1999 – 2003;
Skills:
Training Process Improvement Call Centers Leadership Customer Service Management Employee Training Microsoft Excel Insurance Call Center Team Building Team Leadership Strategy Recruiting Program Management Quality Assurance Microsoft Word Crm Human Resources Operations Management Customer Experience Sales Employee Engagement Organizational Development Training Delivery Project Planning Project Management Performance Management Instructional Design Business Analysis
Interests:
Science and Technology Children Arts and Culture Education
Certifications:
Cpr/Aed/First Aid Instructor Emergency Medical Dispatch and Emergency Police Dispatch (Emd/Epd) Associate Customer Service (Acs) Ins (General Insurance) Designation American Red Cross National Academies of Emergency Dispatch (Naed) Loma Institute and Aicpcu Insurance Institute of America Aipcu Insurance Institute of America