Conduent Jan 2013 - Sep 2015
Operations Manager
Time Warner Cable Media Sales Apr 2011 - Aug 2011
Outbound Sales Representative
Davis Vision Oct 2006 - Oct 2010
Implementation Project Manager
Cdphp 2003 - 2006
Business Data Analyst
Cdphp 2003 - 2004
Customer Service Supervisor
Skills:
Business Process Improvement Management Vendor Management Strategic Planning Business Analysis Leadership Access Budgets Business Process Crm Employee Benefits Insurance Process Improvement Program Management Team Building Human Resources Customer Service Team Leadership Project Management Change Management Microsoft Excel Visio Microsoft Project Microsoft Powerpoint Microsoft Word Sql Training Operations Management Performance Management Document Management U.s. Health Insurance Portability and Accountability Act Webex Customer Support Client Services Cross Functional Team Leadership Organizational Leadership Microsoft Office Critical Thinking Lean Thinking Vendor Contracts Workforce Planning Communication
Aug 2011 to 2000 Supervisor, Data Capture TeamTime Warner Cable Albany, NY Apr 2011 to Aug 2011 Outbound Sales RepresentativeDavis Vision Albany, NY Oct 2006 to Oct 2010 Implementation ManagerCDPHP Albany, NY Aug 2004 to Oct 2006 Business Data AnalystCDPHP Albany, NY Nov 2003 to Aug 2004 Customer Service SupervisorMapInfo Corporation Troy, NY Apr 2001 to Nov 2003 Customer Service SupervisorFairPoint Comm East Greenbush, NY Jan 2000 to Mar 2001 Process Analyst - Customer SolutionsJLT Group Services Latham, NY 1999 to 2000 Customer Service Supervisor/Training CoordinatorJLT Group Services Latham, NY 1998 to 1999 Assistant SupervisorJLT Group Services Latham, NY 1995 to 1998 Customer Service SpecialistPrudential Insurance Company Albany, NY 1993 to 1995 Dental Claims ProcessorNY State Department of Labor Albany, NY 1992 to 1993 Data EntryUnited States Air Force Madrid, Madrid 1988 to 1991 Maintenance Data Systems Analyst
Education:
Albany High School Albany, NY 1989 Regents Diploma in Air Force Chanute
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