Monique S Dorsey

Sales Associate

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Location:

Baltimore, MD

Industry:

Retail

Work:

Jcpenny 2011 - 2012
Cashier
Jcpenny 2011 - 2012
Sales Associate
Checkers Jul 2007 - Sep 2010
Crew Member

Senior Human Resources Assistant

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Location:

Parkville, MD

Industry:

Retail

Work:

Amazon
Senior Human Resources Assistant
Amazon Web Services
Technical Customer Service Specialist
Verizon Nov 2015 - Jul 2016
Global Account Advisor
Verizon Business Mar 2015 - Nov 2015
Government Customer Operations Phone Coordinator
Verizon May 2011 - Mar 2015
Government Customer Operations Coordinator

Education:

University of Maryland - University College 2016 - 2019
Master of Science, Masters, Human Resources Management University of Maryland Global Campus 2012 - 2016
Bachelors, Bachelor of Science, Human Resources Management Howard Community College 2000 - 2005
Associates, Associate of Arts, Corrections, Criminal Justice

Skills:

Customer Service
Account Management
Telecommunications
Management
Leadership
Customer Satisfaction
Customer Experience
Team Leadership
Call Centers
Troubleshooting
Wireless
4G
Cellular Communications
Customer Retention
Mobile Devices
Training
Team Building
Direct Sales
National Accounts
Public Speaking
Microsoft Office
M2M
Human Resources
Strategic Planning
Business Strategy
Sales
Sales Operations
Data Analysis
Client Billing
Telecommunications Billing
Contact Centers
Wireless Technologies

Languages:

English

Certifications:

Human Resource Management

Monique Dorsey

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Monique Dorsey

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Location:

8949 Waltham Woods Rd, Parkville, MD 21234

Customer Service Representative

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Location:

Washington, DC

Work:

Monique Dorsey

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Monique Dorsey

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Monique Dorsey

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