Amazon
Senior Human Resources Assistant
Amazon Web Services
Technical Customer Service Specialist
Verizon Nov 2015 - Jul 2016
Global Account Advisor
Verizon Business Mar 2015 - Nov 2015
Government Customer Operations Phone Coordinator
Verizon May 2011 - Mar 2015
Government Customer Operations Coordinator
Education:
University of Maryland - University College 2016 - 2019
Master of Science, Masters, Human Resources Management
University of Maryland Global Campus 2012 - 2016
Bachelors, Bachelor of Science, Human Resources Management
Howard Community College 2000 - 2005
Associates, Associate of Arts, Corrections, Criminal Justice
Skills:
Customer Service Account Management Telecommunications Management Leadership Customer Satisfaction Customer Experience Team Leadership Call Centers Troubleshooting Wireless 4G Cellular Communications Customer Retention Mobile Devices Training Team Building Direct Sales National Accounts Public Speaking Microsoft Office M2M Human Resources Strategic Planning Business Strategy Sales Sales Operations Data Analysis Client Billing Telecommunications Billing Contact Centers Wireless Technologies