T-Mobile Mar 2017 - Feb 2018
Customer Experience Manager
T-Mobile Mar 2017 - Feb 2018
Senior Customer Experience Manager
T-Mobile Jul 2015 - Mar 2017
Senior Analyst, Business Process
T-Mobile Jan 2014 - Jul 2015
Senior Account Service Representative
Education:
Bakersfield College 1995 - 1996
Delano High School 1991 - 1995
Skills:
Telecommunications Customer Service Sales Management Management Coaching Sales Operations Customer Satisfaction Sales Recruiting Leadership Customer Experience Microsoft Office Sales Process Retail Training Building Relationships Program Management Call Centers Training Delivery Project Management Budgets 10 Key Marketing Communications Event Planning Presentations
Microsoft Dec 2014 - 2019
Director,Wwm and O Field Operations
Neudesic Dec 2014 - 2019
Senor Management Consultant
Matisia Consultants 2012 - 2014
Consultant and Business Director
Slalom Consulting 2008 - 2012
Senior Management Consultant
At&T Jan 1, 1997 - Dec 31, 2007
Senior Director
Education:
Sammamish High School
University of Washington
Bachelors, Bachelor of Arts, Marketing, Sociology, Communications
Skills:
Strategy Cross Functional Team Leadership Program Management Business Development Vendor Management Enterprise Software Management Leadership Mobile Devices Product Management Business Strategy Product Development Analytics Business Intelligence Marketing Wireless Strategic Partnerships Sales Operations P&L Management Consulting Go To Market Strategy Market Research Analysis Project Portfolio Management Business Planning Team Management Management Consulting Telecommunications Jira Agile Project Management It Automation Cloud Computing Project Management Business Analysis Strategic Planning Microsoft Office Microsoft Excel Team Building Team Leadership Data Analysis Advertising Brand Management Lead Generation Social Media Social Media Marketing Web Analytics
Interests:
Animal Welfare Children Education
Languages:
English
Certifications:
Devops Foundations: Lean and Agile Strategic Thinking Agile Project Management Principles Cloud Architecture: Core Concepts Lead Generation Foundations
Mission Linen Supply Visalia, CA Aug 2013 to Jan 2014 Area ManagerT-Mobile Bellevue, WA Jan 2013 to Jun 2013 Senior AnalystClearwire Bellevue, WA May 2012 to Jan 2013 Account ExecutiveMetroPCS Indio, CA Oct 2010 to Feb 2012 Assistant Store ManagerT-Mobile Seattle, WA Oct 2007 to Oct 2009 Retail Store Manager
Education:
Bakersfield College Bakersfield, CA 1995 to 1996 General StudiesDelano High School Delano, CA 1991 to 1995
Skills:
Microsoft Office, Process Improvements, Analytics, Retail Management, Relationship Management, Sales, Inventory, Scheduling, and Customer Service.
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