Nationwide Insurance
Senior Business Information Analyst
Nationwide Insurance Jan 1, 2009 - Sep 2012
Call Center Capacity Management Analyst
Acs Jan 2002 - Jan 2009
Workforce Management Specialist
800.Com Jan 2001 - Jan 2002
Lead Customer Service Agent
Education:
Clackamas Community College
Rex Putnam High School
Skills:
Iex Forecasting Budgets Customer Satisfaction Property Damage Insurance Data Analysis Project Management General Insurance Management Property and Casualty Insurance Call Center Commercial Insurance Customer Service Coaching Claim Process Improvement Process Scheduler Health Insurance Performance Management Call Centers