Macy J Mercado

Macy Mercado

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Macy Mercado Carthage, MO

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Work:

Education:

Skills:

Extensive customer service background and public relations skills, includes direct customer support as well as active complaint processing. Possess 10 years of advanced clerical abilities and computer knowledge, including Microsoft Office [] and specialty printing in Braille with MegaDots software. Possess over ten years of working in an investigatory environment involving medical records and confidential documentation pertaining to constituents applying for Special Transportation Services (STS) for the incapacitated (ADA) and the federally funded AHCA Medicaid transportation. Self motivated, function effectively with minimum supervision. Goal oriented towards project objectives. Excellent interpersonal skills. Work well in either independent or group settings. Designed and coordinated training and supervision of staff. Up to three direct reports to a project. Considerable knowledge of Federal, State, and local laws, regulations, and ordinances pertaining to eligibility criteria for Special Transportation Services and disabled transportation programs. Excellent Organizational skills