Lyres F Lacap

Workforce Manager

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Location:

4413 west 164Th St, Lawndale, CA 90260

Industry:

Leisure, Travel, & Tourism

Work:

Dr. Schulze's American Botanical Pharmacy
Workforce Manager
Xerox Aug 2015 - Jul 2016
Workforce Management Analyst
Xerox Nov 2014 - Aug 2015
Customer Care Assistant
Motion Plus Aquatic & Therapy Jun 2013 - Aug 2014
Physical Therapy Aide
Els Educational Services, Inc Jun 2013 - Jul 2014
Test Proctor

Education:

Skills:

Microsoft Office
Sports
Customer Service
Microsoft Word
Microsoft Excel
Windows
Training
Event Planning
Iex Total View
Avaya Ip Telephony
Custom Cms Development
Physical Therapy
Troubleshooting
Data Entry
Data Analysis
Management
Teamwork
Kronos
Payroll
Pivot Tables
Data Analytics
Workforce Management
Iex
Workforce Planning
Contact Centers
Call Routing
Workforce Analytics
Contact Center Operations
Real Time Monitoring
Customer Relationship Management
Acd
Workforce Performance
Customer Experience
Telephony
Contact Center Management

Interests:

Computers
Photography
Hiking
Film Production
Sports
Softball
Health

Languages:

Tagalog
English

Lyres Lacap SeaTac, WA

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Work:

Xerox Commercial Solutions, LLC

Nov 2014 to 2000
Customer Care Assistant Motion Plus Aquatic & Therapy Center
Lawndale, CA
Jun 2013 to Aug 2014
Physical Therapy Aide o Motion Plus Aquatic & Therapy Center
Santa Monica, CA
Jun 2013 to Jul 2014
Invigilator Sonoma State University
Rohnert Park, CA
Jan 2012 to May 2013
Service Desk Supervisor

Education:

Sonoma State University
Rohnert Park, CA
May 2013
Bachelors of Science in Kinesiology Hawthorne Math & Science Academy
Jun 2009
High School Diploma

Skills:

Knowledge of basic human anatomy. Knowledge in Mac and Windows Experience with office machinery Proficient with Microsoft Word and other computer applications. Knowledge of Sabre Bilingual in Tagalog and English