6721 Dream Dust Dr, North Richland Hills, TX 76180
Industry:
Information Technology And Services
Work:
CSC since Nov 2004
Measurement Sr Professional
FedEx Express Feb 2001 - Nov 2004
Tech Support Rep
Education:
Trinity High School 1992
Skills:
Service Delivery It Service Management Integration Software Documentation Process Improvement Troubleshooting Technical Support Itil It Operations Service Desk It Management Vendor Management Business Analysis Databases Management It Strategy Outsourcing Requirements Analysis Disaster Recovery Change Management Bmc Remedy Active Directory Incident Management Customer Service It Outsourcing Team Leadership Sla Business Intelligence Service Management Business Process Improvement Servers Microsoft Office Security Transition Management Microsoft Excel Dhcp Microsoft Word Hardware Html Voip Service Improvement Servicenow It Service Delivery Infrastructure Citrix Data Center Major Incident Management
Interests:
Social Services Children Education Environment Health