Lee Michael Surprenant

US Patent:

8006900, Aug 30, 2011

Filed:

May 22, 2008

Appl. No.:

12/125129

Inventors:

Travis M. Grigsby - Austin TX, US
Albert A. Lamb - Somerville MA, US
Lee M. Surprenant - Cary NC, US
Thomas J. Freund - Austin TX, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 17/60

US Classification:

235383, 235385

Abstract:

Price guarantee tracking services are an automated method for acquiring price guarantee terms and conditions from retailers and subsequently viewing them. A system for tracking a price guarantee includes a processor; memory operably connected to the processor; a find price guarantee program loaded into the memory and operable by the processor; a parse price guarantee program loaded into the memory and operable by the processor; and a list of price guarantee terms loaded into the memory and operable by the processor.

US Patent:

20100023615, Jan 28, 2010

Filed:

Jul 23, 2008

Appl. No.:

12/178052

Inventors:

Travis M. Grigsby - Austin TX, US
Thomas J. Freund - Austin TX, US
Albert Andrus Lamb - Somerville MA, US
Lee Michael Surprenant - Cary NC, US

International Classification:

G06F 15/173

US Classification:

709224

Abstract:

One or more downloads of web content from one or more web content servers are monitored. A swarm is defined including one or more previous downloaders of the web content from the one or more web content servers. The one or more previous downloaders of the web content include one or more web content caches including at least a portion of the web content. Stored web content within the one or more web content caches of the swarm is tracked. A new downloader of the one or more web content servers is redirected to the one or more web content caches of the swarm.

US Patent:

20110023110, Jan 27, 2011

Filed:

Jul 21, 2009

Appl. No.:

12/506281

Inventors:

Thomas J. Freund - Austin TX, US
Travis M. Grigsby - Austin TX, US
Albert A. Lamb - Somerville MA, US
Lee M. Surprenant - Cary NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 21/00

US Classification:

726 16

Abstract:

Provided is a Captcha Access Control System (CACS) for generating an improved captcha that are based, in one described embodiment, upon a command in one format and a response in a different format, one or both of which are rendered in a format that is difficult for an automated system to interpret. A computer system or program to which a user is requesting access generates a textual or audible command. A video device captures the user's response and transmits the response to a response evaluation device. Based upon an analysis of the transmitted video and a comparison between the analyzed video and the command, the computer or program either enables access or denies access.

US Patent:

20110238828, Sep 29, 2011

Filed:

Jun 8, 2011

Appl. No.:

13/156152

Inventors:

Travis M. Grigsby - Austin TX, US
Thomas J. Freund - Austin TX, US
Albert A. Lamb - Somerville MA, US
Lee M. Surprenant - Cary NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - NY NY

International Classification:

G06F 15/173
G06F 15/16

US Classification:

709224, 709227

Abstract:

A peer group can be established for sharing Web cache data among a set of computing devices through a peer-to-peer network. The Web cache data can be used by each of the computing devices to respond to requests issued over a client-server network from a Web browser running on that computing device. Web cache data can be exchanged among the peers of the peer group via the peer-to-peer network. A client request issued from a Web browser of one of the computing devices can be satisfied using Web cache data obtained from a different one of the computing devices in the peer group. The client request can be a request to one of the Web servers for Web content. The server associated with the request may never provide the Web content responsive to the client request, which is obtained instead from the different one of the computing devices.

US Patent:

20130191148, Jul 25, 2013

Filed:

Jan 20, 2012

Appl. No.:

13/355041

Inventors:

Lee M. SURPRENANT - Research Triangle Park NC, US
Jacob D. EISINGER - Austin TX, US
Richard M. ROGERS - Research Triangle Park NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06Q 50/24

US Classification:

705 3

Abstract:

Information including a data set indicative of a condition is categorized by changing a categorization state of the data from an active state to a past state based on a time of an update (e.g., time of an update of a diagnosis, when a file may be updated) indicative of a resolution of the condition. When a most recent entry in the data set exceeds a duration range for the condition as determined by a knowledge base, the categorization state of the data is changed from the active state to the past state. Further, it is determining whether the condition is correlated with a treatment. When the correlated treatment is being taken by a subject, changing the categorization state of the data from the active state to the past state.

US Patent:

20130191151, Jul 25, 2013

Filed:

Feb 27, 2012

Appl. No.:

13/406323

Inventors:

Lee M. SURPRENANT - Cary NC, US
Jacob D. EISINGER - Austin TX, US
Richard M. ROGERS - Raleigh NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06Q 50/24

US Classification:

705 3

Abstract:

Information including a data set indicative of a condition is categorized by changing a categorization state of the data from an active state to a past state based on a time of an update (e.g., time of an update of a diagnosis, when a file may be updated) indicative of a resolution of the condition. When a most recent entry in the data set exceeds a duration range for the condition as determined by a knowledge base, the categorization state of the data is changed from the active state to the past state. Further, it is determining whether the condition is correlated with a treatment. When the correlated treatment is being taken by a subject, changing the categorization state of the data from the active state to the past state.

US Patent:

20130288219, Oct 31, 2013

Filed:

Apr 30, 2012

Appl. No.:

13/460065

Inventors:

Vijay Dheap - Durham NC, US
Nicholas E. Poore - Durham NC, US
Lee M. Surprenant - Cary NC, US
Michael D. Whitley - Weddington NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G09B 3/00

US Classification:

434350

Abstract:

A method, a system and a computer program product for selecting a further inquiry for a user to clarify a request for information from the user. One or more candidate answers to the request for information from the user are determined, and a score value is generated for each of one or more characteristics of each candidate answer, where at least one characteristic is associated with an inquiry for the user to clarify the request for information. A characteristic associated with an inquiry is determined that includes score values providing the greatest potential adjustment for the candidate answers in response to a clarification of the request for information, and the inquiry is selected that is associated with the determined characteristic for presentation to the user.

US Patent:

20130336465, Dec 19, 2013

Filed:

Jun 19, 2012

Appl. No.:

13/526966

Inventors:

Vijay Dheap - Durham NC, US
Nicholas E. Poore - Durham NC, US
Lee M. Surprenant - Cary NC, US
Michael D. Whitley - Weddington NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

H04M 1/64

US Classification:

379 8801

Abstract:

A method and system for enhancing problem resolution at a call center based on speech recognition of a caller includes, receiving an incoming call and generating call data based on speech recognition of the incoming call using a computer. The method generates and associates annotated metadata about the call data. A historical record is created which includes the call data and the annotated metadata. The historical record may be stored in a storage medium communicating with the computer. Context data is generated for the incoming call by analyzing the historical record to identify: a caller, a topic, a date and a stress level of the caller. The method compares the context data to historical records of previous calls. A topic probabilities analysis is conducted by comparing the context data to the historical records of previous calls, and a solution is determined for the topic based on the probabilities analysis.