Keith M Barzano

US Patent:

20230005070, Jan 5, 2023

Filed:

Jun 30, 2022

Appl. No.:

17/855167

Inventors:

- Northbrook IL, US
Mark Gillespie - Craigavon, GB
Benjamin Hooper - Oak Park IL, US
Mridu Kashyap - Elgin IL, US
Keith Barzano - Carol Stream IL, US

International Classification:

G06Q 40/08
G06N 5/04

Abstract:

Aspects of the disclosure relate to using machine learning methods for chatbot selection. A computing platform may train a plurality of machine learning models, each corresponding to a chatbot. The computing platform may train an additional machine learning model to route queries to the plurality of machine learning models based on contents of the queries. The computing platform may receive a query, and may analyze the query using the additional machine learning model. The computing platform may route, based on the query analysis, the query to the plurality of machine learning models. The computing platform may generate, using the plurality of machine learning models, a response to the query. The computing platform may send the response to the query and one or more commands directing a client device to display the response to the query, which may cause the client device to display the response to the query.