5569 Mountain View Pass, Stone Mtn, GA 30087 • 770-879-0393
Stone Mountain, GA
Norcross, GA
Saint Louis, MO
Lithonia, GA
Work
Company:
Cisco systems
Position:
Customer service manager
Education
Degree:
Bachelor of Arts (BA)
School / High School:
Clark Atlanta University
1985 to 1990
Specialities:
Finance, General
Skills
Cross Functional Team Leadership • Call Center • Process Improvement • Vendor Management • Team Leadership • Training • Sales • Customer Service • Call Centers • Management • Customer Satisfaction • Sales Operations • Crm • Performance Management • Team Building • Cisco Technologies • Strategic Planning • Forecasting • Salesforce.com • Voip • Voice Over Ip • Wireless • Business Process Improvement • Telecommunications • Cisco Systems Products
Cisco Systems
Customer Service Manager
Eveready Battery Company Jun 1990 - Jun 1998
Customer Sevice Representative
Education:
Clark Atlanta University 1985 - 1990
Bachelor of Arts (BA), Finance, General
Skills:
Cross Functional Team Leadership Call Center Process Improvement Vendor Management Team Leadership Training Sales Customer Service Call Centers Management Customer Satisfaction Sales Operations Crm Performance Management Team Building Cisco Technologies Strategic Planning Forecasting Salesforce.com Voip Voice Over Ip Wireless Business Process Improvement Telecommunications Cisco Systems Products