Online Resources - Chantilly, VA since Apr 2007
Technical Support
DC Community Services - Washington D.C. Metro Area 2003 - 2007
Helpdesk Support
Education:
Strayer University (DC) 2011
BS, Information Systems, Internetworking Technology
University of the District of Columbia 2002
AS, Electrical Engineering
Lutheran Junior Seminary - Morogoro,Tanzania 1996
High School Diploma, Science (PCM)
Skills:
Technical Support Ccna System Administration Help Desk Support Servers Databases Security Network Security Disaster Recovery Vpn Active Directory Windows Server Comptia Network+ Dns Vmware Tcp/Ip Cisco Technologies Virtual Private Network Networking Firewalls Cissp Domain Name System Systems Engineering Change Management Financial Institutions Sql Server Management Studio Cisco Certified Network Associate Activebatch Osi Model Ospf Eigrp Bgp Ipv6 Mpls Bill Payment Online Banking Remedy Ticketing System F5 Bigip Hobbit Solarwinds Nagios Jira Clearquest Vss Truesight Jboss Vmware Esx Banking Credit Unions Root Cause Analysis