Skills:
Technical support, Windows 3.1 to Windows 8, Microsoft Office Suite 2000 to 2010, Windows Server 2003 and 2008, Nortel and Juniper VPN, Symantec Endpoint, McAfee, Sophos, Remote Desktop, DameWare, Active Directory, Project Management, VoIP Avaya phone system, Ticketing Systems (Track-IT, TriActive, and HP ServiceCenter), Cisco Switches and Routers, SQL Database, Computer Languages (Java, C#, Visual Basic, C++), Symantec Ghost, Customer Service, Working with Senior Management, and Training new staff.