Randstad Sep 2015 - Dec 2015
Site Manager
Randstad Sep 2015 - Dec 2015
Workforce Consultant
Fanatics, Inc. Aug 2013 - Jun 2015
Senior Director, Fan Services and Support
Dreams Retail Jan 2008 - Aug 2013
Vice President, Operations
Dreams Retail Mar 2005 - Jan 2008
Director of Customer Service
Education:
University of Illinois at Chicago 1988 - 1993
Bachelors, Bachelor of Arts, Architecture, Art History
Geneva Community High School 1984 - 1988
Skills:
Leadership E Commerce Customer Service Account Management Management Customer Satisfaction Quality Assurance Training Inventory Management Project Management Sales Customer Experience Employee Engagement Warehousing Change Management Building Leadership Teams Customer Experience Design Employee Recognition Dropship Servicing Warehouse Operations Fulfillment Vendor Compliance Performance Management Workforce Planning Positive Discipline Workforce Management Analytics Sourcing Positive Behavior Support Dedicated Professional Dedication To Continuous Improvement Internal and External Customer Focus Driving Efficiency Creating Clarity Positive Work Environment Inventory Control Commercial Insurance Contact Center Management Contact Reduction Brick and Mortar Store Operations Facilities Planning P and L Management and Accountability Recruiting and Onboarding Smart Goal Setting Creating and Maintaining Clockwork Order Fulfillment Budgets Customer Retention Facilities Management Retail Remaining Calm In A Crisis