Jeannine Sergent

Customer Service/Operation Professional

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Position:

Beneficiary Contact Center - Medicare Customer Service at General Dynamics Information Technology

Location:

Tampa/St. Petersburg, Florida Area

Industry:

Information Technology and Services

Work:

General Dynamics Information Technology since Oct 2011
Beneficiary Contact Center - Medicare Customer Service
Vangent, Inc. - Beneficiary Contact Center Sep 2009 - Oct 2011
Beneficiary Contact Center - Medicare Customer Service
Ford Motor Credit Company Jul 2008 - Oct 2008
Account Maintenance/CSR/Collections
The Home Depot - Customer Contact Center Jan 2008 - Apr 2008
Tampa Transition Team
The Home Depot - Customer Contact Center Jul 2007 - Apr 2008
Service Provider Support Help Desk

Education:

Adelphi University 1990 - 1991
MBA, 9 Credit Hours Completed, School of Business Administration-Graduate Program State University of New York at Albany
Bachelor of Arts, Rhetoric and Communication, Sociology The Wheatley School, Old Westbury NY
Regents Diploma

Interests:

management training, travel, conservation, scuba

Honor & Awards:

Additional Areas of Accomplishment * Key contributor on projects of The Leadership Council Developed new IVR format 2005 Structured training and career path for expeditors 2006 Created modules for Knowlagent learning tool 2007 * The Home Depot Crisis Communication Line Hurricane Support 2004-2005 Charlie, Frances, Ivan, Jeanne & Katrina California Wildfire Support 2007 * Associate Event (Fund) Committee Sergeant-at-Arms 2007 Monthly events, Weekly work breaks, Year end bash * The Home Depot Green Team Committee 2007 C3 Goes Green - America Recycles Day Event 11/15/07

Jeannine Sergent

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