Allegion, Plc
Customer and Digital Experience Analyst - Global Customer Advocacy
Allegion, Plc Sep 2016 - Dec 2018
Customer and Digital Experience Analyst
Allegion, Plc Dec 2013 - Sep 2016
Market Research Professional | Customer Experience
Loyalty Research Center Jun 2012 - Oct 2013
Director of Client Service
Loyalty Research Center Dec 2007 - Jun 2012
Account Manager
Education:
Indiana University–Purdue University Indianapolis 1999 - 2001
University of Evansville 1993 - 1997
Bachelors, Bachelor of Science, Psychology
Skills:
Market Research Data Analysis Marketing Research Questionnaire Design Customer Insight Project Management Qualitative Research Management Segmentation Quantitative Research Analysis Spss Crm Consulting Survey Design Primary Research Survey Research Customer Experience Consulting Advertising Research Focus Groups Analytics Online Research Customer Relationship Management Net Promot
Loyalty Research Center Indianapolis, IN Dec 2007 to Oct 2013 Director, Client ServiceSynovate Loyalty Fishers, IN Mar 2003 to Aug 2007 Senior Project AssociateIUPUI Testing Center Indianapolis, IN Aug 1999 to Mar 2003 Research Assistant
Education:
Indiana University-Purdue University at Indianapolis 1999 to 2001 Industrial/Organizational PsychologyUniversity of Evansville 1993 to 1997 BS in Psychology