Childproof America
Digital Content Director
Craft Gallery Sep 2012 - May 2013
Store Manager
Dell Oct 2010 - May 2012
Operations Advisor
Dell 2008 - 2010
Operations Analyst
Dell 2002 - 2008
Analyst
Education:
Baylor University 1997 - 2001
Baylor University
Bachelors, Bachelor of Science
Skills:
Customer Experience Business Process Improvement Call Center Analytics Strategic Planning Tactical Planning Project Management Building Relationships Customer Focus Drive For Results Global Expansion Process Standardization
Dell, Inc. Round Rock, TX Feb 2010 to May 2012 Global Chat Operations Project Management/SMEDell, Inc. Round Rock, TX Oct 2007 to Jan 2010 Operations Sr. Analyst and Team Lead - Round Rock SiteDell, Inc. McGregor, TX May 2007 to Oct 2007 Operations Manager McGregor SiteDell, Inc. McGregor, TX Jul 2005 to Apr 2007 Operations Sr. Analyst and Team Lead - McGregor SiteDell, Inc. Waco, TX Mar 2002 to Jun 2005 Admin/Call Center Operations Analyst
Education:
Baylor University Waco, TX 1997 to 2001 BS in Education (emphasis in Athletic Training)
Skills:
General: Advanced knowledge of Microsoft Word, Excel, Outlook, PowerPoint, Publisher, OneNote. Specialized: Advanced knowledge of eWorkforce Management, SharePoint, Moxie (Talisma) chat tool, Kana email tool, Dell Certified Social Media and Community Professional