Core Solutions, Inc. since Jan 2013
PMO Manager
Core Solution Inc Jun 2009 - Jan 2013
Senior Project Manager
TRG Customer Solutions Sep 2007 - Jun 2009
Director of Client Services
TRG Customer Solutions Jan 2007 - Sep 2007
Director of IT Implementation
TRG Customer Solutions Jun 2004 - Jan 2007
Senior Project Manager
Education:
Cabrini College 1997
Bachelor of Science, Marketing
Skills:
Business Analysis Crm Sdlc Requirements Analysis Project Management Vendor Management Management Contact Centers Program Management Leadership Bpo Telecommunications Outsourcing Process Improvement Quality Assurance Customer Relationship Management Software Documentation Business Process Improvement Strategy Pmo Call Center Workforce Management Enterprise Software Strategic Planning Team Management Service Delivery Training Testing User Acceptance Testing Call Centers Software Project Management Business Process Re Engineering Offshoring Microsoft Sql Server Troubleshooting Technical Support Interviews Direct Marketing Analysis Certified Scrum Master Team Leadership Software Development Cross Functional Team Leadership Change Management