Skills:
High customer service standards,Conflict resolution proficiency,Strong problem solving ability,Troubleshooting skills,Proficient with Microsoft Office Suites,Accurate and detailed,Independent worker,Dedicated team player,Strong interpersonal skills,Computer-savv,Medical terminology,Generating Reports,Resourceful,Proficient in customer account software,Multi-channel contact center software,Dedicated to process improvement ,60-65 WPM typing speed,Self-directed,Excellent communication skills,Proper phone etiquette