Marathon Petroleum Corporation
Business Service Center Supervisor
Usaa Apr 2012 - May 2013
Claims Adjuster
Time Warner Cable Mar 2004 - Dec 2011
Customer Care Supervisor
Time Warner Cable Oct 2003 - Mar 2004
Customer Service Lead
Time Warner Cable May 2001 - Oct 2003
Cable Installer and Repair
Education:
University of the Incarnate Word 2015 - 2017
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
University of the Incarnate Word 2008 - 2011
Bachelors, Bachelor of Business Administration, Marketing
Skills:
Call Centers Customer Satisfaction Leadership Training Customer Service Management Telecommunications Call Center Team Building Sales Employee Training Technical Support Analysis Troubleshooting Team Leadership Customer Experience Time Management Vendor Management Customer Retention Salesforce.com Contact Centers Business Process Improvement Voice Over Ip Metrics Software Installation Peoplesoft Telephony Microsoft Office Process Improvement Customer Support Voip Strategic Planning Workforce Management Broadband Coaching
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