City of Dallas since Jun 2010
Sr. Program Analyst/Change Management
Affiliated Computer Services 1998 - 2010
Service Delivery Manager
Education:
Keller Graduate School of Management of DeVry University 2009
Associates, Network Administration
Skills:
Itil Life Cycle Assessment Service Desk It Service Management Mainframe Process Improvement Change Management Cross Functional Team Leadership Troubleshooting Problem Solving Analysis Customer Service Sla Documentation Operation
Acs Mar 2008 - Dec 2009
Service Delivery Manager
Acs Affiliated Computer System Aug 1998 - Sep 1999
Lead Mvs Operator
Nissan Motor Corporation Aug 1997 - Aug 1998
Operation Analyst
Mci Systemhouse Apr 1996 - Aug 1997
Lead Computer Operator
Advantis Global Inc. Apr 1993 - Apr 1996
Senior Computer Operator
Education:
University of Phoenix 2009 - 2012
Bachelors, Business Admin
Skills:
Service Delivery Resource Management Information Technology
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