Verizon
Manager, Technical Support Call Center
Verizon Mar 2009 - Jul 2012
Senior Staff Consultant, Regional Facilitation Team
Verizon Feb 2008 - Mar 2009
Team Leader, Fios Help Desk
Verizon Sep 2006 - Feb 2008
Fios Sales Team Leader
Education:
Michigan State University 2018 - 2018
Waynesburg University 2007 - 2009
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Villanova University 2005 - 2006
Thunderbird School of Global Management 2004 - 2005
University of Pittsburgh 1994 - 1996
Master of Education, Masters
University of Pittsburgh 1989 - 1993
Bachelors, History
Skills:
Team Leadership Cross Functional Team Leadership Sales Operations Customer Satisfaction Team Building Sales Management Customer Service Call Center Development Leadership Development Organizational Effectiveness Business Analysis Telecommunications Training Highly Motivated Self Starter Contract Negotiation Sales Presentations Customer Support Call Center Administration Call Routing Instructional Design Instruction Operations Management
Certifications:
Human Resources: Understanding Hr Systems Features and Benefits