Dougal J Brindley

US Patent:

8321232, Nov 27, 2012

Filed:

May 4, 2009

Appl. No.:

12/434951

Inventors:

Mark Sunday - Redwood City CA, US
Ken Wells - Foster City CA, US
Mitchell Kreaden - San Mateo CA, US
Anthony Deighton - San Francisco CA, US
Dougal Brindley - Alameda CA, US

Assignee:

Siebel Systems, Inc. - San Mateo CA

International Classification:

G06Q 10/00
H04M 3/42

US Classification:

705 11, 37921101

Abstract:

A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.

US Patent:

20070203712, Aug 30, 2007

Filed:

Mar 29, 2002

Appl. No.:

10/112467

Inventors:

Mark Sunday - Redwood City CA, US
Ken Wells - Foster City CA, US
Mitchell Kreaden - San Mateo CA, US
Anthony Deighton - San Francisco CA, US
Dougal Brindley - Alameda CA, US

International Classification:

G06Q 10/00
G06F 15/02
G06Q 30/00

US Classification:

705001000, 705009000

Abstract:

A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.

US Patent:

20070208698, Sep 6, 2007

Filed:

Jun 7, 2002

Appl. No.:

10/165567

Inventors:

Dougal Brindley - Alameda CA, US
Anthony Deighton - San Francisco CA, US
Ken Wells - Foster City CA, US
Mitchell Kreaden - San Mateo CA, US
Mark Sunday - Redwood City CA, US

International Classification:

G06F 17/30

US Classification:

707003000

Abstract:

A facility for screening service requests for requesting assistance is described. The facility receives a service request requesting assistance with solving a problem associated with an asset accessible to a user. Upon request by the user, the facility searches a collection of pending service requests for a potential duplicate service request that is likely to identify the same problem as the received service request. When the system identifies a potential duplicate service request, the system notifies the user of the potential duplicate service request, giving the user an opportunity to address the duplicate service request at the same time that the user addresses the received service request.

US Patent:

20130085794, Apr 4, 2013

Filed:

Nov 26, 2012

Appl. No.:

13/685071

Inventors:

Oracle International Corporation - Redwood Shores CA, US
Ken Wells - Foster City CA, US
Mitchell Kreaden - San Mateo CA, US
Anthony Deighton - San Francisco CA, US
Dougal Brindley - Alameda CA, US

Assignee:

ORACLE INTERNATIONAL CORPORATION - Redwood Shores CA

International Classification:

G06Q 10/06

US Classification:

705 715

Abstract:

A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.

US Patent:

20230125547, Apr 27, 2023

Filed:

Dec 23, 2022

Appl. No.:

18/088114

Inventors:

- Scottsdale AZ, US
Michael Dempsey - Chicago IL, US
Dougal J. Brindley - Alameda CA, US

Assignee:

Early Warning Services, LLC - Scottsdale AZ

International Classification:

G06Q 40/03
G06F 21/30
G06F 21/62
H04L 67/50
H04L 9/08
H04L 41/147
H04L 9/40
G06F 9/445

Abstract:

A method for sharing digital identity data, the method comprising, using the identity network, receiving an indication of consent from a user device to share a plurality of identity attributes with a relying party, wherein the plurality of identity attributes are associated with a user of the user device, generating an internal authorization code after receiving the consent, providing the internal authorization code to the user device, receiving the internal authorization code from the relying party, in response to receiving the internal authorization code, providing an internal access token to the relying party, receiving the internal access token from the relying party, and in response to receiving the access token, providing the plurality of identity attributes to the relying party.