Cgi
Manager of Client-Site Iso 9001:2015 Program, Lead Iso Auditor
Pay By Touch Mar 2006 - Nov 2006
Operations Manager, Call Center
Geico Nov 2003 - Mar 2006
Call Center Supervisor
Convergys May 1997 - Oct 2003
Call Center Team Manager
Keane Dec 1999 - Apr 2000
Branch Recruitment Advertising Project Manager
Education:
University of Phoenix 2013 - Jun 2016
Master of Business Administration, Masters, Business Administration, Management, Project Management
Columbia College Chicago 1986 - 1989
Bachelors, Liberal Arts, Radio Broadcasting
Maine Township High School East 1978 - 1982
Skills:
Management Call Centers Training Technical Support Quality Assurance Team Building Customer Service Software Documentation Process Improvement Outsourcing Customer Satisfaction Call Center Windows Troubleshooting Sharepoint Visio Vendor Management Sales Program Management Coaching Security Integration System Administration Microsoft Office Active Directory Windows 7 System Deployment Business Analysis Networking Testing Servers Windows Server Itil Help Desk Support Software Installation Operating Systems Hardware Microsoft Sql Server Requirements Analysis Disaster Recovery Recruiting Insurance Computer Hardware It Service Management Vmware Service Delivery Iis Databases Sdlc
Interests:
Animal Welfare Social Services Education
Languages:
English
Certifications:
License 1103472 License Comp001000237055 Msos: Microsoft Excel 2002 Mcps: Microsoft Certified Professional Microsoft Certified Professional Microsoft Office Specialist Comptia A+ Comptia Network+ Series 6 & 63
CGI Federal - Tucson, Arizona Area since Jul 2010
Quality Assurance Supervisor
Convergys Jan 2010 - Jul 2010
Customer Service Representative
various insurance companies Dec 2006 - Nov 2009
Licensed insurance producer
Pay By Touch Mar 2006 - Nov 2006
Manager, Help Desk
GEICO Nov 2003 - Mar 2006
Supervisor
Skills:
Training Call Center Team Building Management Coaching Process Improvement Windows Customer Service Recruiting Call Centers System Administration Insurance Microsoft Office Troubleshooting Customer Satisfaction Sales Outsourcing Technical Support Networking Active Directory Windows 7 Testing Security SharePoint Visio XP Help Desk Support System Deployment Software Installation Servers
Youtube
"AGAINST THE WIND" 2010 preview HD, dir Brad ...
Cast Randy Jones ...President of the United States Brad Batchelor ...C...
Mark Twain School Niles IL 1969-1976, Gemini Junior High School Niles IL 1976-1978
Community:
Terry Nuebling, Tracy Didier, Laurel Williams, Michael Andres, Vince Clemente, Thomas Bastian, Jeff Shaffer, Gregg Schatz, Judy Pendleton, Gina Blakeslee, David Kuehn