The Callaway Bank
Vice President, Director of Digital Banking and Customer Service
Bank of America Jul 2011 - Sep 2011
Bank Center Manager
Brookstone Mar 2001 - Jun 2011
Operational Vice President Customer Care Center
Scholastic 1983 - 2001
Manager Customer Service
Education:
Columbia College
Skills:
Sales Customer Service Call Center Retail Leadership Team Building Forecasting Performance Management Employee Relations Hiring Call Centers Customer Experience Inventory Management Sales Management Strategic Planning Store Management Analysis Training Outlook Banking Business Development Powerpoint Cross Functional Team Leadership Management Operations Management Microsoft Word Vendor Management Budgets Microsoft Office Microsoft Excel Access Recruiting Account Management Team Leadership Business Analysis Team Management Merchandising Process Improvement Customer Retention Coaching Customer Satisfaction Crm Time Management Marketing E Commerce Leadership Development Employee Training
The Callaway Bank - Fulton, Missouri since Sep 2011
Manager, Customer Care Team
Bank of America - Downtown Branch - Columbia Missouri Jul 2011 - Sep 2011
Bank Center Manager
Brookstone Mar 2001 - Jun 2011
Operational Vice President Customer Care Center
Scholastic 1983 - 2001
Manager Customer Service
Education:
Columbia College
Skills:
Sales Customer Service Call Center Retail Leadership Team Building Forecasting Performance Management Employee Relations Hiring Call Centers Customer Experience Inventory Management Sales Management Strategic Planning Store Management Analysis Training Outlook Banking Business Development PowerPoint Cross-functional Team Leadership Management Operations Management Microsoft Word Vendor Management Budgets Microsoft Office Microsoft Excel Access Recruiting Account Management Team Leadership Business Analysis Team Management Merchandising Process Improvement
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