Senior Vice President, Global Servicing Operations at Homeward Residential, Inc.
Location:
Jacksonville, Florida
Industry:
Financial Services
Work:
Homeward Residential, Inc. since Sep 2012
Senior Vice President, Global Servicing Operations
Homeward Residential, Inc. - Jacksonville, Florida Area Feb 2009 - Sep 2012
Senior Vice President, Contact Center, Loss Mitigation and Offshore Operations
Option One Mortgage Oct 2006 - Feb 2009
Vice President, Contact Center and Default Administration
Option One Mortgage Jan 2005 - Oct 2006
Director, Contact Center Operations
Option One Mortgage Dec 2003 - Jan 2005
Manager, Customer Service
Education:
Florida State at Jacksonville
Bachelor of Applied Science (B.A.Sc.), Business Management
Skills:
Call Center Process Improvement Mortgage Servicing Loss Mitigation Vendor Management Loan Servicing Loans Mortgage Lending BPO Team Building Mortgage Banking Team Leadership Credit Management Leadership Certified Six Sigma Green Belt Certified Aspect e-Workforce Management Administrator Licensed Mortgage Loan Originator in 12 states - NMLS #474407 Global Management Offshoring Project Management Call Centers Six Sigma Customer Service Outsourcing Executive Management Banking Training Risk Management Default Quality Assurance Analysis Business Analysis Financial Services Business Process Improvement Operations Management CRM Strategy Customer Satisfaction Program Management Forecasting Mergers & Acquisitions Portfolio Management Finance Customer Retention Project Planning Performance Management Relationship Management Change Management
Interests:
Traveling, reading, time with family, cooking, working, exercising
Rich Stephens Realtors
Seasons change. After long years of doing other things including, working in Box Brokers, independant business, and property... Rich Stephens Realtors
Seasons change. After long years of doing other things including, working in Box Brokers, independant business, and property management I have reclaimed my postion as a REALTOR.
I look forward to helping you and yours.