Shoretel
Special Projects Manager
Shoretel
Account Advocate
Eastman Kodak Mar 2008 - Nov 2012
Consumer Advocate
Kodak Online Store Mar 2004 - Mar 2008
Cs Manager and Trainer
Kodak Professional Dec 1997 - Mar 2004
Sme Govt, Military, Professional
Education:
State University of New York College at Oswego 1986 - 1990
Bachelors, Bachelor of Arts, Media Studies, Communication, Communications
Skills:
Customer Satisfaction Call Centers Customer Service Digital Imaging Troubleshooting Training Account Management Quality Assurance Technical Support Digital Photography Printers Image Quality Microsoft Office Inkjet Color Management Salesforce.com Kodak Adobe Creative Suite Crm Scanners Process Improvement Telecommunications Imaging Science Commercialization Cross Functional Team Leadership Management Team Leadership Jdf Prinergy Marketing Strategy Variable Data Printing Telephony Cisco Voip Cisco Routers Ip Phones Preps Sap Erp Photo Analysis