Daren B Springer

from Hamburg, NY

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Daren Springer Phones & Addresses

Hamburg, NY
Hilton, NY
Hales Corners, WI
Erin, NY
Rochester, NY
West Seneca, NY
7095 Boston State Rd, Hamburg, NY 14075

Work

Company:

Ortho clinical diagnostics, a johnson & johnson company
Sep 2011
Address:

Rochester, NY
Position:

North american technical support

Education

School / High School:

University of Virginia - Darden Graduate School of Business Administration
2004 to 2004
Specialities:

Transformational Leadership

Skills

Process Improvement • Call Centers • Management • Outsourcing • Operations Management • Training • Strategic Planning • Performance Management • Call Center • Vendor Management • Customer Service • Customer Satisfaction • Cross Functional Team Leadership • Customer Experience • Leadership • Change Management • Program Management • Business Process Improvement • Budgets • Sales • Forecasting • Medical Devices • Healthcare • Team Building

Languages

English

Ranks

Certificate:

Copc Registered Coordinator Certification

Industries

Consumer Services

Resumes

Director, Service Operations Center

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Location:

5665 Southwestern Blvd, Hamburg, NY 14075

Industry:

Consumer Services

Work:

Ortho Clinical Diagnostics, a Johnson & Johnson Company - Rochester, NY since Sep 2011
North American Technical Support
Customer Operations Performance Center Inc. (COPC) Nov 2010 - Sep 2011
Director & Head of Healthcare Practice
BlueCross BlueShield of WNY Jan 2007 - Oct 2010
Vice President, Corporate Claims Operations
BlueCross BlueShield of WNY Apr 2006 - Jan 2007
Senior Director, Customer Service & Claim Operations
MedUS Services, LLC (HealthNow NY) Feb 2005 - Apr 2006
Executive Director, DMERC Region A

Education:

University of Virginia - Darden Graduate School of Business Administration 2004 - 2004
University of Virginia - Darden Graduate School of Business Administration 2003 - 2003
State University of New York at Buffalo - School of Management 1980 - 1984
BS, Business Administration

Skills:

Process Improvement
Call Centers
Management
Outsourcing
Operations Management
Training
Strategic Planning
Performance Management
Call Center
Vendor Management
Customer Service
Customer Satisfaction
Cross Functional Team Leadership
Customer Experience
Leadership
Change Management
Program Management
Business Process Improvement
Budgets
Sales
Forecasting
Medical Devices
Healthcare
Team Building

Languages:

English

Certifications:

Copc Registered Coordinator Certification
Lean Six Sigma Yellow Belt Certified