Daniel Duane Rich

US Patent:

20130339237, Dec 19, 2013

Filed:

Jun 14, 2012

Appl. No.:

13/523621

Inventors:

Daniel Jeremy Rich - San Diego CA, US
Richard Barry Husa - St. Charles MO, US

International Classification:

G06Q 40/00

US Classification:

705 44, 705 39

Abstract:

Computer systems and methods for managing the investigation of potentially fraudulent payment card transactions are provided. The computer system includes a memory device for storing data and a processor in communication with the memory device. The computer system is programmed to retrieve a case representing at least one transaction initiated with a payment card and designated as potentially fraudulent, provide the case to a contact management system, retrieve cardholder card and contact information for the actual cardholder associated with the payment card used in the at least one transaction, and provide the cardholder card and contact information to the contact management system, wherein the contact management system is configured to initiate an investigation into the case based on the cardholder card and contact information.