Dahl B Metters

US Patent:

7236767, Jun 26, 2007

Filed:

Jun 3, 2005

Appl. No.:

11/144341

Inventors:

Bugra Cankaya - Lenexa KS, US
Vincent Perry Watson - Overland Park KS, US
Dahl Brougham Metters - Shawnee Mission KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 11/00

US Classification:

455405, 455406

Abstract:

A customer service system is provided for responding to a service inquiry of a customer based on customer location data within a wireless cellular network having a plurality of current cell sites. A current cell site database includes geocoded site location data for each respective current cell site and statistical performance data for each respective current cell site. A complaint database stores user entered complaint records, each of the records including respective geocoded problem location data and a respective complaint note. A monitoring engine is coupled to the current cell sites and to the current cell site database for collecting the statistical performance data and transferring it to the current cell site database. A web server provides a user interface for accessing the current cell site database and the complaint database.

US Patent:

7395053, Jul 1, 2008

Filed:

Jun 3, 2005

Appl. No.:

11/145435

Inventors:

Tin Yu Mak - Overland Park KS, US
Xinhua Yu - Overland Park KS, US
Vincent Perry Watson - Overland Park KS, US
Dahl Brougham Metters - Shawnee Mission KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 3/42
G06F 15/16
G06F 15/173

US Classification:

4554141, 709204, 709223

Abstract:

A cell site maintenance scheduling and monitoring system is accessible by a maintenance user and a control center user via a public telephone network and via a private computer network. A scheduling database stores event records, wherein each event record includes a switch name, a cell site number, and an event time. An activity processor is coupled to the scheduling database for managing the scheduling database and for generating a web page displaying the event records. An IVR unit is coupled to the activity processor and coupled to the public telephone network for communicating with the maintenance user, wherein the IVR unit is responsive to the maintenance user during respective telephone calls for directing the activity processor to create a new event record and for directing the activity processor to mark existing event records as closed. The IVR unit collects the switch name, the cell site number, and the event time from the maintenance user for creating the new event record. A web server is coupled to the activity processor and the private computer network for serving the web page to the control center user.

US Patent:

7508920, Mar 24, 2009

Filed:

Jun 23, 2005

Appl. No.:

11/159580

Inventors:

Xinhua Yu - Overland Park KS, US
Dahl Brougham Metters - Shawnee Mission KS, US
Vincent Perry Watson - Overland Park KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 1/24
H04M 3/08
H04M 3/22

US Classification:

379 902, 379 1001, 379 1003, 379 2704

Abstract:

Automated tests are scheduled for a telecommunication network. A time slot array is created and a subset of the time slots are marked as unavailable according to respective maintenance windows. A remainder of the time slots are marked as available. Trunk groups are sequentially selected for respectively scheduling the tests. A particular available time slot is identified in the array for both of the testing units corresponding to the respective trunk group. The slot is marked as unavailable and then each trunk circuit is sequentially selected within the respective trunk group. A respective test is designated for a selected trunk circuit during the particular time slot and a counter is incremented. A check is made whether the counter indicates that a number of the tests have been scheduled that fills a capacity of the testing units for running simultaneous tests. If the capacity is not filled, then the method repeats the designating step for a next selected trunk circuit using the particular time slot.

US Patent:

7796534, Sep 14, 2010

Filed:

Jun 3, 2005

Appl. No.:

11/144260

Inventors:

George Hutchinson Arnold - Lenexa KS, US
Hima Diwakar Parimisetty - Overland Park KS, US
Dahl Brougham Metters - Shawnee Mission KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04L 12/28

US Classification:

370254, 370242, 370252, 709220, 709224, 715808, 715838, 715853

Abstract:

Trunks in a telecommunications network are monitored. Out-of-service data is gathered from each respective switch corresponding to a current time period for a plurality of trunks connected to the respective switch. Switches that have at least one out-of-service trunk are detected in response to the gathered data. A first plurality of graphic elements is displayed via a web page corresponding to respective switches, wherein each switch detected as having an out-of-service trunk is displayed with a distinguishing visual characteristic. One of the first graphic elements is manually selected for a selected switch. Second graphic elements are displayed for respective trunk groups corresponding to the selected switch, each second graphic element having a respective size proportional to a current number of call attempts directed to the respective trunk group during the current time period and having a color indicative of a health index of the respective trunk group.

US Patent:

7890870, Feb 15, 2011

Filed:

Dec 6, 2007

Appl. No.:

11/951952

Inventors:

Dahl Metters - Shawnee Mission KS, US
Arathi Pishey - Olathe KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

G06F 15/177
G06F 3/048
G09G 5/02

US Classification:

715736, 715853, 345593

Abstract:

A computerized method, computer system, and computer-readable media for monitoring network functions concurrently on a performance display is provided. In particular, the performance display is presented to an operator at a user-interface display that includes performance images that represent various network functions. These network functions may be selected from a listing of network functions by the operator for a personalized display. Upon selection, configuration settings are compiled based on the selected network functions and other information. The configuration settings direct a web server to retrieve corresponding performance images stored in a known location by a communications-network server that generates the network performance images from network-function data files. These performance images may be populated onto a layout pattern to generate the performance display. Accordingly, the operator is provided with a mechanism to monitor a plurality of network functions at the same time on a single user-interface display.

US Patent:

8194568, Jun 5, 2012

Filed:

Jul 5, 2005

Appl. No.:

11/144434

Inventors:

George Hutchinson Arnold - Lenexa KS, US
Hima Diwakar Parimisetty - Overland Park KS, US
Dahl Brougham Metters - Shawnee Mission KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04L 12/28

US Classification:

370254, 370230, 370241

Abstract:

Blocked traffic is monitored in a telecommunications network. Respective switch data is collected from each of the switches including respective routing tables and trunk performance parameters for a current time period. Final trunk groups are identified for each respective switch in response to the respective routing tables. The number of circuits within each final trunk group is determined. The total usage of each of the final trunk groups is determined in response to the respective trunk performance parameters. A blocking value for each of the final trunk groups is determined. A network portrayal is generated wherein each of the switches is depicted according to one of a plurality of ranges of aggregate blocking values for each respective switch. A plurality of switch portrayals is generated wherein each switch portrayal depicts each final trunk group within a respective switch according to a plurality of ranges of blocking values.

US Patent:

8442512, May 14, 2013

Filed:

May 21, 2009

Appl. No.:

12/469880

Inventors:

Dahl B. Metters - Shawnee Mission KS, US
Brad Jerald Owens - Stilwell KS, US
Jamie Deanne Andrews - Archie MO, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04W 24/00

US Classification:

455423, 455 6711, 455405, 455424, 37911401, 379126

Abstract:

A method of operating a call duration analysis system comprises receiving a plurality of call detail records (CDRs) comprising information associated with a plurality of calls over a wireless communication network, processing the CDRs to determine an average call duration for the wireless communication network, processing the CDRs with the average call duration for the wireless communication network to determine at least one wireless access node associated with a below-average call duration, processing the CDRs associated with the wireless access node to determine a first set of the CDRs associated with the wireless access node exhibiting a good RF status and a second set of the CDRs associated with the wireless access node exhibiting a bad RF status, and processing the first set of the CDRs to determine a wireless communication device type associated with the below-average call duration.

US Patent:

6975330, Dec 13, 2005

Filed:

Aug 8, 2001

Appl. No.:

09/924910

Inventors:

James R. Charlton - Lenexa KS, US
Dahl B. Metters - Shawnee Mission KS, US
Tin Yu Mak - Overland Park KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

G09G005/02

US Classification:

345593, 345595, 715853, 709225

Abstract:

A process for graphic display of network performance information includes querying a number of platforms serving communication network functions for performance data, scaling such data to a scale of colors, displaying hierarchically linked sets of graphic objects which are color coded to represent the performance of network functions with which they are associated. Graphic selection of an object can either cause immediate display of related numeric information or can cause the display of a lower level set of objects which may be color coded to performance indexes, conventional graphic renderings of data, or alphanumeric expressions of data. The process enables effective monitoring of a complex operation and expedites isolation of network problems.