Management • Banking • Credit Cards • Leadership • Process Improvement • Six Sigma • Call Centers • Customer Service • Project Management • Team Leadership • Team Building • Business Analysis • Coaching • Change Management • Business Process Improvement • Customer Satisfaction • Operations Management • Strategic Planning • Crm • Call Center Development • Call Center Administration
Bank of America since Jan 2004
Vice President-Operations Project Consultant
Bank of America Sep 2001 - Jan 2004
VP-Call Center Operations Manager
Bank of America Nov 1991 - Sep 2001
Analyst/ Trainer/AVP-Team Manager
Education:
Eastern Washington University 1993 - 1995
Bachelors of Science, Business Administration-Finance
Skills:
Management Banking Credit Cards Leadership Process Improvement Six Sigma Call Centers Customer Service Project Management Team Leadership Team Building Business Analysis Coaching Change Management Business Process Improvement Customer Satisfaction Operations Management Strategic Planning Crm Call Center Development Call Center Administration