Centurylink Aug 1, 2010 - Nov 2016
Customer Service Representative
Comcast Jan 2005 - Feb 2007
Customer Service
Sprint Sep 1999 - May 2004
Repair Evaluator
Sep 1999 - May 2004
Rocky Mount, North Carolina
Education:
Everest University 2011 - 2013
Bachelors, Bachelor of Science, Business Management, Business
North Carolina Agricultural and Technical State University 1997 - 2000
Bachelors, Bachelor of Science, Business Management, Business
Skills:
Team Building Troubleshooting Microsoft Office Sales Microsoft Excel Sales Operations Process Improvement Account Management Customer Retention Call Centers Customer Experience Telecommunications Customer Service Customer Satisfaction
Interests:
Children Economic Empowerment Education Environment Poverty Alleviation Disaster and Humanitarian Relief Human Rights
2010 to 2000 Retention SpecialistWest Corporation Rocky Mount, NC 2007 to 2010 Customer Service Representative-Prescription SolutionsComcast
2005 to 2007 Customer Account Executive
Education:
Everest University Online Brandon, FL 2011 to 2013 Associate in Business AdministrationNorth Carolina A&T State University Greensboro, NC 1997 to 1997 Business Management