Calabrio, Inc. Apr 2010 - Nov 2012
Senior Systems Analyst
Target Mar 2007 - Apr 2010
Forecast Analyst
Unitedhealth Group Mar 2007 - Apr 2010
Assc Director Bus Anlys
Education:
Colorado Technical University 2004 - 2006
Masters, Project Management
Westfield State University 1993 - 1997
Bachelors, Liberal Arts, Liberal Studies
Old Rochester Regional High School 1991 - 1993
Skills:
Call Center Workforce Management Call Centers Forecasting Business Analysis Team Leadership Business Process Improvement Vendor Management Customer Satisfaction Process Improvement Operations Management Change Management Cross Functional Team Leadership Team Building Project Management Leadership